Return, Exchange & Refund Policy

Return & Exchange Window

Most eligible products can be returned or exchanged within 7 days of delivery. Please check the product page for any product-specific rules.

Eligible Reasons

Returns/exchanges are accepted for items that are:

• Damaged or defective
• Wrong size or color
• Different from what was ordered/shown

Items must be unused, unwashed, in original packaging, with tags and labels intact.

Non-Returnable Items

Personal-care, beauty, hygiene products, innerwear, lingerie, socks, and swimwear generally cannot be returned unless they arrive damaged or defective.

Cancellations

Orders can be cancelled free of charge before they are dispatched. Once the order has been handed over to our delivery partners, the standard return policy applies.

How to Request a Return/Exchange

Contact Buyzo through our official support channel with your order details and reason for the request. Once approved, the item will be collected by our delivery partner at no additional cost to you.

Return Label: A return label is included with eligible orders and should be used for returning an approved product.

Refunds

Online payments: Refunds generally take 3–7 business days after processing.

COD orders: Refunds will be provided through the applicable refund method communicated by Buyzo.

Important: Product-specific return/exchange conditions shown on the product page will apply where applicable.